Our Privacy Policy

Privacy Policy 
Last updated: 26.06.2025 
This Privacy Policy outlines how Monmos Nottingham ("we", "our", or "us") collects, stores, uses, and protects your personal data when you visit our website or interact with us. 

1. Who We Are 

Monmos Nottingham is a UK-based food business operating at https://monmosnottingham.com/home. 
For data protection purposes, we act as the Data Controller of the personal data you provide. 

For any questions or data-related requests, contact us at: 
📧 [email protected] 

2. What Data We Collect 

We may collect and store the following personal information: 

Full name 

Phone number 

Email address 

IP address and browser information (via cookies) 

This data is collected when you: 

Fill out a form on our website 

Interact with our SMS promotions 

Accept cookies or browse our site 

3. How We Use Your Data 

We use your data strictly for the following purposes: 

To send you SMS messages with exclusive offers, updates, and promotions 

To analyse visitor activity on our site (via analytics tools) 

To respond to your enquiries or feedback 

We do not sell or share your data with any third parties for advertising purposes. 

4. Legal Basis for Processing 

We rely on your consent when you voluntarily provide your data via our forms or opt-in to receive messages. You can withdraw this consent at any time (see Section 8). 

5. How Long We Keep Your Data 

We retain your personal data until you opt out or request deletion. 
You can opt out at any time by replying “STOP” to our SMS messages or by contacting us directly. 

6. Data Sharing & Third Parties 

We work with trusted platforms who help us manage and send communications: 

Go High Level (Lead Connector) – CRM and SMS messaging 

Twilio – SMS delivery service 

Google Analytics – website visitor tracking 

All providers comply with UK GDPR and follow secure data handling standards. 

7. Your Rights Under UK GDPR 

You have the right to: 
✅ Access the data we hold about you 
✅ Correct any inaccurate information 
✅ Request deletion of your personal data 
✅ Withdraw consent at any time 
✅ Lodge a complaint with the ICO if you believe your data is being misused 

To exercise your rights, please email: [email protected] 

8. How to Opt Out 

If you no longer wish to receive SMS messages from us, simply reply STOP to any message, or contact us via email. 

We maintain a suppression list to ensure you are not contacted again if you unsubscribe. 

9. Cookies & Analytics 

Our website uses cookies to improve performance and collect anonymous visitor statistics. This includes: 

Pages visited 

Time spent on site 

Click behaviour 

You can manage cookie preferences in your browser settings. 

10. Data Security 

We implement strong technical and organisational measures to protect your data, including: 

Secure UK/EU-based hosting 

Two-factor authentication on data platforms 

Limited staff access to client systems 

11. Data Breach Notification 

In the unlikely event of a data breach, we will notify affected individuals and the ICO as required by law within 72 hours. 

12. Changes to This Policy 

We may update this Privacy Policy periodically. Any changes will be posted here with a revised “last updated” date. Continued use of our services constitutes acceptance of any changes.